Refund Policy

1. Scope

This Refund Policy applies to credit packs and paid subscriptions purchased directly through ImagEditorAI. It forms part of our Terms of Service.

Nothing in this policy limits a refund, withdrawal right, remedy, or consumer protection that cannot legally be excluded. If mandatory law gives you stronger rights, those rights apply.

2. One-Time Credit Packs

One-time credit-pack purchases are non-refundable. Credit-pack credits do not expire while your account and the Service remain available, and they cannot be exchanged for cash or transferred to another account.

We will investigate duplicate charges, unauthorized payments, or cases where purchased credits were not delivered. A confirmed billing or delivery error may be corrected by restoring credits, reversing the duplicate charge, or issuing another remedy required by law.

3. Monthly Subscriptions

Monthly subscription payments are non-refundable once charged. Canceling a monthly subscription stops the next renewal; it does not refund the current monthly period.

After cancellation, your plan access and remaining monthly subscription credits continue until the current billing period ends. The subscription then ends automatically, no further recurring charge is made, and unused monthly subscription credits expire.

4. Annual Subscriptions

Canceling an annual subscription without requesting a refund stops the next annual renewal. Your plan access and remaining annual subscription credits continue until the current annual billing period ends.

You may request a partial refund for the current annual term before that term ends. The refund is based on the proportion of annual subscription credits that remain unused when we approve the request:

Refund = (remaining annual subscription credits ÷ annual subscription credits originally granted for the current term) × (amount paid for the current annual term − non-refundable payment-processing fees)

For this calculation:

• “remaining annual subscription credits” means unused credits from the annual subscription grant for the current term, not free credits or separately purchased credit-pack credits;
• “amount paid” excludes discounts that reduced the amount actually charged and excludes taxes that we are not legally permitted to refund;
• “payment-processing fees” means documented fees charged to us by the payment provider for the original payment or refund that the provider does not return to us; we do not add an internal handling fee; and
• the refund cannot be less than zero or more than the net amount we received for the current annual term.

When an annual refund is approved, the annual subscription ends, access to its paid benefits ends, and all remaining credits from that annual subscription grant are removed. Free credits and unused credits bought separately in a credit pack are not included in the calculation and are not removed solely because of the annual refund.

Example

If an annual plan granted 12,000 annual subscription credits, 3,000 remain at approval, the amount paid was $120, and non-refundable processing fees were $4, the refund is:

3,000 ÷ 12,000 × ($120 − $4) = $29

The example only explains the formula. Your actual credit grant, balance, payment, taxes, fees, and currency determine the result.

5. Canceling a Subscription

Use the billing controls in your account to cancel renewal. If self-service cancellation is unavailable, submit a support request from the account that owns the subscription.

Cancellation should be completed before the renewal date. A cancellation submitted after a renewal charge has already been processed applies to the following renewal unless a refund is required by law or an annual partial refund is approved under Section 4.

6. Requesting an Annual Refund or Reporting a Billing Error

Submit a support request from the account used for payment and include:

• the order or subscription reference;
• the reason for the request; and
• any information needed to identify a duplicate, unauthorized, or missing-credit transaction.

Do not send passwords or complete card details. We may ask for reasonable verification before discussing an account or payment.

We aim to review a complete request within five business days. Approved refunds are sent to the original payment method. The payment provider or bank may need additional time to post the funds, and currency conversion or bank fees are outside our control.

7. Chargebacks

Please contact support before filing a chargeback so we can investigate. A chargeback may cause the related credits or subscription access to be suspended while the payment provider reviews the dispute. This does not prevent you from exercising rights available through your bank, card issuer, payment provider, or applicable law.

8. Contact

Use the support channel available in your account for cancellations, annual-refund requests, or billing questions.